Suggestions for how to get my account back?

Hello all, recently my Epic Games account was hacked. I've already submitted a ticket to resolve the issue but am seeing no progress so far so I wanted to make a post here to see if any of you guys had ideas for what my next steps should be.

I believe my account was hacked through my email — all I know about it is that I got an email that my Epic Games account email had been changed! I tried to recover my account but it goes by email, so at this point I am unable to even know the current username of my account. This is about two weeks ago when I first filed my ticket.

Then last night I discovered that I was still logged into my account, on my switch! I have the username of the individual, and was able to track down his Steam account (which has a link to his social media, as well). I believe that this is indeed the person who hacked my account because his Steam location matches up with another email I recieved from Steam which notified me of someone logging into my account. So this is likely the person that has current control of my Epic Games account.

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Any suggestions from here? I really need him to get off of my account, I dont even play Fortnite very often, just when my mentee wants to play a video game with me. So I'd like it back.

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Thanks!